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Shipping & Handling FAQ


 
 

What do you charge for shipping & handling?

 
 

When you add items to your cart – and before you provide your name/address/credit card information – you will be shown the S&H charges for the items you have ordered so far. You can also see these charges any time by clicking on the ""Check Out" button in the right margin of the page.

Orders within the US are shipped by 1st Class mail with the US Postal Service. International orders are shipped by 1st Class Mail with the US Postal Service and then your country's Post. (For additional details on international orders, see below, "When will my order be shipped?")

 
 

Do you ship items outside the US?

 
 

We do ship internationally to a limited number of countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, Czech Republic, Denmark, Egypt, Finland, France, Germany, Great Britain, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Peru, Portugal, Singapore, Slovak Republic, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, and United Arab Emirates.

If your country is not on the list and you would like it to be added, please send us a note using our Contact Form.

 
 

When will my order be shipped?

 
 

Orders are shipped from Washington, DC. Orders using USPS shipping, including international orders, usually ship within two to four business days (after the date of purchase).

Domestic USPS orders are usually sent by First Class US mail. Shipments to APO/FPO addresses and any other addresses considered by the US Postal Service to be "domestic" are also considered by us to be "domestic".

International orders are generally shipped via the US Postal Service's
"First-Class Mail International" service which then connects to the postal service in the recipient's country.

On all international orders, the customer is responsible for any customs duties, clearance fees, local taxes, and/or processing fees, and the like. We affix to the outside of each international shipment a Customs Declaration form, but we otherwise make no arrangements for clearance into your country. After more than ten years of experience, we are unaware of any border clearance problems for the packages we have shipped, but as a practical matter we cannot provide a guarantee about future shipments.

Please note that, on occasion, we may use a different delivery method than you ordered, provided that the service will be comparable or better than the one which you ordered.

 
 

May items be be returned?

 
 

If you are not happy with the product that you ordered from us, you may send it back to us in as-new condition if you do so within 30 days of its shipping date to you – that is, the postmark on your return package must be within 30 days of the postmark on the package you received from us. After this 30 day period, returns will not be accepted.

Before you return any purchased item, you must contact us.

You can contact us using our contact form or by a simple "Reply" e-mail to the order confirmation e-mail we sent you. We will then provide you with a Return Authorization Number (RA#) and an address to which you must send your return. The RA# must be on the front of your package. Any package that does not include an RA# on its front is subject to having delivery refused by us or otherwise being returned to you; if it is accepted by us, it will be subject to an additional processing fee of $4 for the first returned item in the package and $3 for each additional such returned item.

If a local Postal Service (or other delivery service we employ) attempts to deliver your order to you (or to your designated recipient, e.g., as a gift from you), but the delivery is refused (or the addressee does not otherwise make standard arrangements to accept delivery) – You remain liable for the full amount you initially paid to us, i.e., you are ineligible for a refund. However, if we actually receive back your refused order (i.e., the package), such as by return mail, we will consider it an order returned without an RA#. In other words, we will issue any refund only to the extent that a refund would be due for such a non-RA# return, minus any amounts we may be charged for the cost of the return service.

After you receive your RA# from us, you may send your return via USPS, UPS, or Fedex, and if sent by USPS we suggest that you insure the package, as we can only credit your account if we actually receive your package. If you meet these requirements, when we receive your package we will refund your purchase price. We do not refund shipping and processing charges. Also, the maximum number of items we will accept for refund from any one person, address, or other entity is five (5).

As a small business selling a new product, we regret that we are unable to offer a more generous return policy. In this regard, we ask for your understanding.

 
     
     
 

Same-day Shipping with Fedex

(Orders placed by 6PM ET, M-F)


Shopping Cart May Be Slow

Our shopping cart / check-out system has been moving slowly at times due to unexpectedly heavy demand.

We ask that you click buttons only once. We apologize for any inconvenience.

Thank you.

 
 
 
 
 
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