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Ordering FAQ


 
 

What forms of payment do you accept?

 
 

We accept Visa, MasterCard, and American Express cards.

Please note that we are not able to accept orders by telephone or by mail and we are not able to accept payment by check or money order.

 
 

Do you use a secure system for order processing?

 
 

Yes. We take Internet security seriously and use recognized encryption systems when processing your credit card information. Any page on which you are asked for credit card payment information or such information is displayed an SSL-secured page.

 

Do you offer a product warranty?

 
 

Yes. Our products are warranted to be free from manufacturing defects, excluding normal (or greater) wear and tear, for a period of 1 year from the date of your purchase from GadgetDuck.com. Additional warranty details are shown on printed material provided with your product. All other warranties, express or implied, are excluded. If a product that you purchased from us has proven defective, please contact us so that we may address the problem.

 
 

May items be be returned?

 
 

If you are not happy with the product that you ordered from us, you may send it back to us in as-new condition if you do so within 30 days of its shipping date to you – that is, the postmark on your return package must be within 30 days of the postmark on the package you received from us. After this 30 day period, returns will not be accepted.

Before you return any purchased item, you must contact us.

You can contact us using our contact form or by a simple "Reply" e-mail to the order confirmation e-mail we sent you. We will then provide you with a Return Authorization Number (RA#) and an address to which you must send your return. The RA# must be on the front of your package. Any package that does not include an RA# on its front is subject to having delivery refused or otherwise being returned to you; if it is accepted by us, it will be subject to an additional processing fee of $4 for the first returned item and $3 for each additional returned item.

If a local Postal Service (or other delivery service we employ) attempts to deliver your order to you (or to your designated recipient, e.g., as a gift from you), but the delivery is refused (or the addressee does not otherwise make standard arrangements to accept delivery) – You remain liable for the full amount you initially paid to us, i.e., you are ineligible for a refund. However, if we actually receive back your refused order (i.e., the package), such as by return mail, we will consider it an order returned without an RA#. In other words, we will issue any refund only to the extent that a refund would be due for such a non-RA# return, minus any amounts we may be charged for the cost of the return service.

After you receive your RA# from us, you may send your return via USPS, UPS, or Fedex, and if sent by USPS we suggest that you insure the package, as we can only credit your account if we actually receive your package. If you meet these requirements, when we receive your package we will refund your purchase price. We do not refund shipping and processing charges. Also, the maximum number of items we will accept for refund from any one person, address, or other entity is five (5).

As a small business selling a new product, we regret that we are unable to offer a more generous return policy. In this regard, we ask for your understanding.

 
     
     
 

Same-day Shipping with Fedex

(Orders placed by 6PM ET, M-F)


Shopping Cart May Be Slow

Our shopping cart / check-out system has been moving slowly at times due to unexpectedly heavy demand.

We ask that you click buttons only once. We apologize for any inconvenience.

Thank you.

 
 
 
 
 
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