Shipping & Handling FAQ

What do you charge for shipping & handling?

For shipping within the United States (including all places considered "domestic" by the USPS), the base S&H charge is $2.95. For Knee Defenders™ and Scanner Bags™, there is an additional charge of $1 per item. For other items we add to our store, after you add items to your cart you can see the S&H charges by clicking on the ""Checkout" button in the right margin of the page.

For international orders, after you add items to your cart you can see the S&H charges by clicking on the ""Checkout" button in the right margin of the page. We ship international orders via the US Postal Service and then your country's Post. (For additional details on international orders, see below, "When will my order be shipped?")

Do you ship items outside the US?

We do ship internationally to a limited number of countries: Australia, Argentina, Austria, Belgium, Canada, Chile, Denmark, Egypt, Finland, France, Great Britain, Germany, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, The Netherlands, New Zealand, Norway, Portugal, Singapore, Slovenia, South Africa, Spain, Sweden, and Switzerland

If your country is not on the list and you would like it to be added, please send us a note using our Contact Form.

When will my order be shipped?

Orders are shipped from Washington, DC. Orders using USPS shipping, including international orders, usually ship within two to four business days (after the date of purchase).

Domestic USPS orders are usually sent by First Class US mail. Shipments to APO/FPO addresses and any other addresses considered by the US Postal Service to be "domestic" are also considered by us to be "domestic".

International orders are generally shipped via the US Postal Service's
"First-Class Mail International" service which then connects to the postal service in the recipient's country.

On all international orders the customer is responsible for any customs duties, clearance or processing fees, and the like. We affix to the outside of each international shipment a Customs Declaration form, but we otherwise make no arrangements for clearance into your country. After three years of experience we are unaware of any border clearance problems for the packages we have shipped, but as a practical matter we cannot provide a guarantee about future shipments.

Please note that, on occasion, we may use a different delivery method than you ordered, provided that the service will be comparable or better than the one which you ordered.

May items be be returned?

If you are not happy with the product that you ordered from us, you may send it back to us in as-new condition if you do so within 20 days of its shipping date to you – that is, the postmark on your return package must be within 20 days of the postmark on the package you received from us. After this 20 day period, returns cannot be accepted.

Before you return a purchase, you must contact us. You can contact us using our contact form or by a simple "Reply" e-mail to the order confirmation e-mail we sent you. We will then provide you with a Return Authorization Number (RA#) and an address to which you must send your return. The RA# must be on the front of your package. Any package that does not include an RA# on its front cannot be accepted and will be returned to you.

You may send your return via USPS, UPS, or Fedex, and if sent by USPS we suggest that you insure the package, as we can only credit your account if we actually receive your package. If you meet these requirements, when we receive your package we will refund your purchase price. We are unable to refund shipping and handling charges. If you purchased items and we covered shipping and handling charges, we will have to deduct those charges from the amount you paid before sending a refund.

As a small business selling a new product, we regret that we are unable to offer a more generous return policy. In this regard, we ask for your understanding.